Privacy Policy
Last updated 31 October 2026
Plain English: we only collect what we need to match painters with jobs. A painter's details go to a company only once the painter says yes to that company's job. We never sell anyone's details or see full card numbers.
1. Who we are
Gapfill (gapfill.com.au, ABN 16 608 001 325) is based in Melbourne, Victoria ("Gapfill", "we", "us"). Contact us about privacy at hello@gapfill.com.au.
2. What we collect
| From | What we collect |
|---|---|
| Painters | Name, mobile, email, suburb, how far you'll travel, experience, the work you do, availability, tickets and licences you hold, ABN, and photos of past work |
| Painters, after signing up | Photos of your tickets, licences and insurance (if you have it), so we can check them |
| Painters, on a job | A check-in photo from site, with the time it was sent |
| Companies | Contact name, business name, mobile, email, site suburb or address, and job details (dates, length, type of work, tickets needed) |
| Companies paying by card | Your card is saved by our payment provider, Stripe. We only see the card type, last four digits and expiry, never the full number |
| Everyone | Messages you send us, and website data such as pages visited, device type and whether you completed a sign-up (see "Cookies and advertising" below) |
3. Why we use it
- To match painters with jobs that suit their location, skills and tickets.
- To text and email you about jobs, bookings, check-ins and payments.
- To check painters' ABNs, tickets and documents.
- To charge companies once a painter has checked in on site.
- To keep the service safe, sort out disputes and meet our legal obligations.
- To send occasional updates about Gapfill. You can opt out at any time.
- To show our ads on Facebook and Instagram to people likely to be interested, and to measure whether those ads work.
4. Who we share it with
- Companies: when a painter accepts a job, we share their name, mobile, relevant experience and tickets with that company. Never before the painter says yes.
- Painters: when a painter accepts, we share the company's contact name, number, site location and job details with them.
- Service providers that help us run Gapfill: Framer (website), Airtable (database), Make (automations), Stripe (payments), Meta (Facebook and Instagram advertising), and our email and SMS providers. Some of these store data overseas, mainly in the United States.
- Authorities, if the law requires it.
We do not sell or rent personal information.
5. How we keep it safe
Your information is stored in password-protected services that only Gapfill can access. Card details are handled entirely by Stripe.
6. Cookies and advertising
Our website uses cookies and the Meta Pixel, a small piece of code from Meta Platforms (the company behind Facebook and Instagram). When you visit gapfill.com.au, it tells Meta which pages you viewed and whether you completed a sign-up form, along with technical details such as your browser, device and IP address. Meta may connect this to your Facebook or Instagram account.
We use this to show our ads to people who are likely to be interested, to measure how well our ads work, and to avoid showing sign-up ads to people who have already joined. We do not send Meta the details you type into our forms, such as your name, mobile or email.
You can control this by:
- blocking or deleting cookies in your browser settings
- changing your ad preferences in Facebook or Instagram (Settings, then Accounts Centre, then Ad preferences)
- using Meta's "Your activity off Meta technologies" setting to disconnect website activity from your account.
Meta handles this information under its own privacy policy (facebook.com/privacy/policy) and may store it overseas.
7. How long we keep it
We keep your details while you use Gapfill, and for up to 7 years after a booking where we must keep tax and payment records. Ask us to delete your account at any time and we will, except for records we are required to keep.
8. Your rights
You can ask to see, correct or delete the information we hold about you by emailing hello@gapfill.com.au. We will reply within 30 days.
9. Complaints
Email us first and we will try to fix it. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
We may update this policy. The latest version will always be on this page, with the date it last changed.